Given the huge volume of mail during holiday seasons, environmental conditions, and other outside factors, we ask you to please be patient with the delivery of your packages.
Once you receive confirmation that your package has been shipped, please wait 3 weeks if you live in the US or Canada, or 6 weeks if you live elsewhere before contacting us. Once these waiting times have elapsed, please feel free to message us about your delay. We’ll be happy to work with you to figure out a solution.